Course: Project Process & Information Management credits: 5

Course code
IFVP18PAAPRI
Name
Project Process & Information Management
Study year
2020-2021
ECTS credits
5
Language
Dutch, with parts in English
Coordinator
J. Krips
Modes of delivery
  • Tutorial
Assessments
  • Project Procesmanagemen and information - Assignment

Learning outcomes

Main learning outcome

The student can analyse and design/redesign a simple facility service process for an organisation using various techniques, can indicate how the process is supported by IT and can advise on how the process can be enhanced in order to improve customer experience.

The student:
  • can advise on the structure of a facility organisation and on the design of facility processes within it (using the ISO 41000 standard)
  • can describe the current and desired situation based on the customer’s wishes and requirements, using process theories and flowcharts
  • can decide what information is required for operational and management processes
  • can explain how processes can be implemented more effectively and efficiently through the use of IT resources
  • can describe the implementation of a process change, including the use of IT software for internal clients and employees

Content

The project “Process and Information Management” focuses on the organization of facility processes. After an assignment in your network, you will work as a consultant for a case organization. The most important question here is: "How do you implement at a good Front Office-Back Office structure (FOBO)". You work towards a FOBO structure in which standard calls can be handled automatically. Thinking in processes, working out facility services in detail and knowing the role ICT plays are important skills in this regard. In the project assignment you find out the causes, come up with solutions and carry out analyzes of problems in a fictitious organization environment.

Included in programme(s)

School(s)

  • Institute of Future Environments
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