Course: Project Service Concept credits: 4
- Course code
- IFVP18SERCON
- Name
- Project Service Concept
- Study year
- 2020-2021
- ECTS credits
- 4
- Language
- Dutch, with parts in English
- Coordinator
- J.H. Bolhuis
- Modes of delivery
-
- Tutorial
- Assessments
-
- Project Service Concept - Assignment
Learning outcomes
Main learning outcome
The student develops and reports on policy for both new and existing facility services on the basis of a given case study, taking into account recent developments and the requirements of the organisation and clients
The student:
- describes relevant developments relating to facility services (catering, cleaning, reception services, security, and so on) and applies them to a case study
- evaluates the needs of different client groups and adapts FM policy to external developments
- analyses potential improvements to a business unit, taking a business management approach
- names the advantages and disadvantages of insourcing and outsourcing
- calculates the total cleaning costs and catering costs and the total cost price
- applies legal aspects of facility services
- describes how to communicate with different target audiences, taking into account multicultural aspects
- demonstrates that they can take complaints on board and reach an acceptable solution with the client
Content
Based on a given case, the student develops policy for both new and existing facility services, taking into account recent developments and the needs of the organization and customers. The project assignment is carried out in a group. A coach supports the group on a weekly basis when working on the project. In addition, the student receives knowledge and support about facility services during Catering and Cleaning lectures and training courses for Financial Management and Cleaning calculation.
Included in programme(s)
School(s)
- Institute of Future Environments