Facility Management refers to the organisational function that integrates people, locations and processes within the built environment with the aim of improving the quality of life of people and the productivity of core functions (NEN-EN-ISO 41011, 2018). The Facility Management (FM) programme in Groningen is a degree programme that allows the internationally recognised title of Bachelor of Science to be obtained.
The FM programme focuses on the experience of people in organisations and spaces. Business knowledge is combined with spatial and technological knowledge to promote hospitality, health and sustainability in organisations. The FM programme trains students to become professionals working from interdisciplinarity at the intersection of space, infrastructure, people and organisation.

In line with the National Training Profile Facility Management (FM) , the programme is based on the vision that a facility management professional is a specialist in matching space and services to the users' experience. With his or her professional knowledge, skills and attitude, he or she knows how to convince and motivate others, thus contributing to demonstrable added value for the organisation. He or she is like a 'linking pin' between the support (building, services) and the primary process, applying the professional themes hospitality, health and sustainability.

Graduates of the FM programme are excellent young professionals, who make a socially responsible contribution to the further development of the international facilities field from a learning and development-oriented attitude with an entrepreneurial spirit and global mindset.

The FM programme has translated the core areas into ten programme learning outcomes (PLOs). In addition, two PLOs related to personal skills have been formulated. These 12 PLOs are shown below.

Core area People
PLO1     The budding FM professional estimates people's needs and motivations, knows how to meet them and to this end makes trade-offs about productivity, behaviour, people's perception and satisfaction when deploying facilities services and facilities
PLO2     The budding FM professional effectively leads and implements change in general and from a facilities context

Core area Space
PLO3     The beginning FM professional investigates and analyses the needs with regard to the spatial working, living and/or accommodation environment and provides advice on (new) spatial concepts so that the organisation can achieve its objectives
PLO4     The budding FM professional contributes from a facilities perspective to the location, acquisition, (re)design, development, acquisition, fit-out, management and maintenance and disposal of the built environment to a multidisciplinary team at strategic and tactical levels

Core area Technology
PLO5     The budding FM professional contributes from a facilities perspective to the location, acquisition, (re)design, development, acquisition, fit-out, management and maintenance and disposal of the built environment to a multidisciplinary team at strategic and tactical levels
PLO 6    The novice FM professional collects, analyses and reports information in relation to facility services based on information needs and appropriate data

Core area Services
PLO7     The beginning FM professional analyses and (re)designs the set of facility services necessary for the primary process and outlines the design of the management process
PLO8     The beginning FM professional sets up processes of (re)development, acquisition and commissioning of services and thereby contributes to the alignment of intended and actual use (performance)

Core area Processes
PLO9     The novice FM professional (re)designs the facilities processes based on the make, buy or alley demand, specifies according to the chosen (purchasing) strategy the requested service and organises the processes based on an (internal) customer-supplier relationship
PLO10  The novice FM professional draws up facilities policy in line with the organisational strategy on the basis of internal and external developments and (internal) customer demand (and then sets up the facilities organisation with a focus on the coherence between the sub-processes)

Core area personal skills
PLO11  The beginning FM professional demonstrates professional skills in a complex professional situation or environment
PLO12  The beginning FM professional demonstrates a professional attitude in a complex professional situation or environment